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Have you ever felt technically prepared for a supervisor’s role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits–in yourself and in others–and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you’ll develop a plan of action to improve both your interpersonal skills and your work relationships.
Duration: 3 Months
- Details
- Master the basics of communication
- Develop your interpersonal skills by understanding and dealing with the various people issues that arise at work
- Understand various personality traits–in yourself and in others
- Assess your own personality and the personalities of your co-workers and boss
- Develop a plan of action to improve both your interpersonal skills and your work relationships
- Course Outline
Purposes and Elements of Communication
Direction of Communication Flow
Communication Media and Effective Listening
Non-Verbal and Written Communication
Communicating With Groups and Running Effective Meetings
Communicating During Organizational Change
Introduction to Interpersonal Skills
Personality Theory and Personality Types
Personality Conflicts
Personality Characteristics
The Use of Power and Situational Leadership
Using Interpersonal Skills Throughout Your Career - Requirements
Requirements:
Hardware Requirements:
- This course can be taken on either a PC or Mac.
Software Requirements:
- PC: Windows XP or later.
- Mac: OS X Snow Leopard 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Flash Player. Click here to download the Flash Player.
- Adobe Acrobat Reader. Click here to download the Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Prerequisites:
Completion of Fundamentals of Supervision and Management (or equivalent experience).
Course Fee: USD 120Now available at Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakstan and Sri Lanka